1. Who We Are

This website is operated by Whisky Globetrotters Ltd.

Data Controller: Whisky Globetrotters Ltd
Registered in Scotland: SC842097
Registered Office: 43 Anwoth Avenue, DG2 9QJ, Dumfries
Contact: support@whiskyglobetrotters.com

This Privacy Policy explains how we collect, use, store and protect personal information when you use Whisky Globetrotters® Shop, create an account, place an order, contact us or otherwise interact with the website.

2. Information We Collect

Depending on how you use the website, we may collect information including:

• Your name
• Email address
• Billing and delivery address
• Telephone number where provided
• Account and login information
• Order and purchase history
• Software licence information and website activations
• Support enquiries and communications
• IP address, browser information and technical website data

3. Payment Information

Payments may be processed by third-party payment providers such as PayPal and WooPayments.

We do not normally receive or store your complete payment card details. Payment information is processed securely by the relevant payment provider in accordance with its own privacy and security policies.

4. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Create and manage customer accounts
• Issue and manage software licence keys
• Provide product updates and licence services
• Respond to support requests
• Send essential order and account emails
• Prevent fraud, abuse and security threats
• Maintain and improve the website
• Meet accounting, tax and legal obligations

5. Legal Bases for Processing

Where UK data protection law applies, we process personal information where necessary for one or more lawful reasons, including:

• Contract: where information is needed to process an order or provide a purchased product or service.
• Legal obligation: where records must be retained for tax, accounting or legal purposes.
• Legitimate interests: where necessary to operate, protect and improve our business and website.
• Consent: where you have specifically agreed to a particular use of your information.

6. Software Licence Information

When purchasing or activating software such as Instant Reveal Pro, we may process information including your email address, licence key, website address, licence status, activation count and expiry information.

This information is used to validate licences, provide updates and prevent unauthorised licence use.

7. Cookies and Technical Data

The website may use cookies and similar technologies that are necessary for functions such as the shopping basket, checkout, customer accounts, security and website operation.

Where non-essential cookies are used, they will be handled in accordance with applicable consent requirements.

8. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or loss.

These measures include website security software, access controls, secure connections and regular backups.

9. Sharing Your Information

We do not sell personal information.

Information may be shared with service providers where necessary to operate the business, including:

• Payment processors
• Website hosting providers
• WooCommerce and related website services
• Email and communication providers
• Security and backup providers
• Delivery providers where physical goods are purchased
• Professional advisers or authorities where required by law

10. International Processing

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards will be used where required by applicable data protection law.

11. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, fraud-prevention and contractual requirements.

Order and transaction records may be retained for the period required by UK tax and accounting law.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

You also have the right to object to certain processing of your personal information, including processing based on legitimate interests and direct marketing.

These rights are subject to applicable legal requirements and exemptions.

13. Marketing

We will only send marketing communications where permitted by law. You can unsubscribe from marketing emails using the unsubscribe option included in those messages.

Essential transactional messages relating to orders, licences, security or customer accounts are not marketing communications.

14. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their own privacy policies.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be published on this page together with the date of the latest update.

16. Contact Us

If you have a question about your personal information or wish to exercise a data protection right, please contact us through the Support page.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully. Further information is available from the ICO at ico.org.uk.