Refund Policy
At Whisky Globetrotters® Shop, we want customers to be confident when purchasing from us. This Refund Policy explains how refunds and cancellations are handled for digital products, software licences and physical merchandise.
Digital Products and Software Licences
Instant Reveal Pro and other downloadable software products are supplied digitally.
Where digital content is supplied immediately, you may lose your 14-day right to cancel once the download, licence activation or supply of the digital content has begun, provided you have expressly agreed to immediate supply and acknowledged that your cancellation right will be lost.
This does not affect your statutory rights if digital content is faulty, not as described or does not perform as it reasonably should. UK consumer law provides remedies for faulty digital content, including repair or replacement where appropriate.
If you experience a technical problem with Instant Reveal Pro, please contact us before requesting a refund so that we can first try to resolve the issue.
Physical Merchandise
For physical goods purchased online, you normally have the right to cancel your order within 14 days of receiving the goods.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Returned items should be in suitable condition. We may make a deduction where goods have been handled beyond what would reasonably be necessary to inspect them.
Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of returning cancelled physical goods to us.
Where required by law, we will also refund the standard delivery cost originally paid.
Where a refund is due following cancellation, we will normally issue it without undue delay and no later than 14 days after receiving the returned goods, or 14 days after receiving evidence that you have sent them back, if earlier.
Faulty or Incorrect Items
If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Nothing in this policy limits or removes your statutory consumer rights.
How to Request a Refund
Please contact us through the Support page and include:
- Your name
- Order number
- Email address used for the purchase
- The product concerned
- A short explanation of the problem or reason for the request
We will review the request and respond as soon as reasonably possible.
Refund Processing
Approved refunds will normally be returned to the original payment method.
The time taken for funds to appear after a refund is issued may depend on the payment provider or card issuer.
Contact
For refund or cancellation enquiries, please use our Support page.